eFAC-IM: security incident and case management for factories
eFAC-IM digitizes how security incidents are recorded, classified, assigned and tracked. Reports no longer travel by phone calls or chat messages; each incident follows a defined process and leaves a complete, retrievable record.
Why manual reporting fails
- Verbal and chat reports get lost: incidents reported by phone or personal messages have no official record.
- No priority: minor and serious incidents go through the same process, so resources are not focused.
- Unclear ownership: tasks are passed around without a clear person responsible.
What eFAC-IM provides
- Incident recording: each report is logged with time, location and details.
- Classification by severity: serious incidents are escalated first.
- Assignment and deadlines: each case has an owner and a due date.
- Full history: every step, comment and closure is kept for later review.
To see the workflow with your incident categories, call 0969.618.638 or email info@giaiphaptinhhoa.com.
